Privacy Policy

Last updated: July 2026

Elite AC North West LTD (“we”, “us”, “our”) is the data controller for the personal data we process. We are a UK-registered company (company number 13996423) providing air-conditioning services.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This Privacy Policy explains how we collect, use, and protect your information when you visit https://eliteacnorthwest.com (the “Website”) or contact us.

Contact details: Elite AC North West LTD 67 Springfield Park, Haydock, St. Helens, England, WA11 0XP Email: richie@eliteacnorthwest.com

We do not have a Data Protection Officer, but privacy queries can be sent to the email address above.

Information we collect

We collect personal data only where necessary.

You may provide personal data when you contact us using the enquiry form on our Website, requesting information about our air-conditioning services. This may include your name, email address, phone number, and the content of your message.

We do not currently offer user accounts, a comments system, or an email newsletter. We do not currently store submitted enquiry details in a website database — enquiries are used only to respond to you.

If we introduce any of the above in future, this policy will be updated to reflect what is actually collected and how it’s used.

Legal basis for processing

We process personal data under one or more of the following legal bases:

Legitimate interests – to respond to enquiries you have voluntarily made
Contract – where processing is needed to provide a quote or service you’ve requested
Legal obligation – where required by law

How we use your data

We may use the information you provide via our contact form to:

Respond to your enquiry
Provide quotes or information about our air-conditioning services

We do not use your information for any other purpose, and we do not sell personal data.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may use third-party service providers, such as our website hosting provider or email provider, purely to operate this Website and deliver enquiries to us. These providers only process data on our instructions and are required to keep it secure.

We do not currently transfer personal data outside the UK. If this changes, we will update this policy to explain the safeguards in place.

Cookies

We use cookies to make the Website work properly. At present, only cookies necessary for the Website’s core functionality are in use — we do not currently use analytics or marketing cookies.

You will be asked to accept or reject non-essential cookies when you visit the Website, where applicable.

For more information, see our Cookie Policy.

Your rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent where consent is used

To exercise your rights, contact: richie@eliteacnorthwest.com

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk

Data retention

We keep personal data only as long as necessary for the purposes described, or as required by law. Contact enquiries are currently retained only for as long as needed to respond to and resolve them.

Security

We take reasonable steps to protect personal data, but no internet transmission can be guaranteed to be completely secure.

Changes to this policy

We may update this policy from time to time, particularly as we introduce new features such as analytics or a newsletter.

The latest version will always be shown on this page. Continued use of the Website means you accept the updated policy.